What to Expect from AMR Air Ambulance


AMR Air Ambulance’s team manages all aspects of the medical transfer process by coordinating with the patient’s physician, departing and receiving facilities and insurance provider. We are an in-network provider with most major insurance carriers as well as many regional health plans. Our experienced flight crews and our 24/7 communication center provide real-time updates during the transport. All flights are operated on accredited medical aircraft and carry the highest insurance limits in the industry.

We provide seamless bed-to-bed medical transportation and can link ground and air ambulance services, ensuring continuity of care. Our medical coordinator will consult with the patient’s physician to determine “fit-to-fly” status, the departing and receiving facility to reserve a bed, and the patient's insurance or healthcare provider to confirm coverage and obtain prior transport authorization.

Our Dedication to You

The partnership that we build with our clients is distinctive in the industry, as is the level of service we provide. Our dedication to quality and integrity reflects throughout our organization and embedded in our company’s values: Patient Focused, Customer Centered and Caregiver Inspired. These three phrases are at the heart of every call in every community each and every day. From Miami to Seattle and hundreds of communities between, AMR Air Ambulance is ready to care for people and communities in need.

24/7 Patient Care

AMR Air Ambulance operates a 24/7 dedicated Communication and Flight Operation Center. The staff serves as a resource to patients, family members and case managers and are well experienced in the logistics that are involved within our Air Ambulance Operations. Best of all, they are real people who can help you through this process.

All of AMR Air Ambulance’s inbound calls are routed through our 24/7 Communications Center. Once a flight has been requested, our availability and timeline are secured and coordinated directly with the customer/requestor. Once a mission is confirmed, our medical triage coordinator will complete a pre-flight assessment of the patient and determine that he or she is “fit for transport.”

All planes and crews are monitored 24/7 when on a mission. This means we provide real-time updates to families and sending and receiving facilities during the transport.

AMR Air Ambulance arranges international and domestic fixed wing air ambulance services from bed to bed including the ground ambulance transports. We also provide a medical escort on commercial carriers as well as commercial stretcher transports.

Experienced Flight Crews

Our standard air medical crew consists of a critical care flight nurse and a respiratory therapist all with critical care capability and experience. Flight physicians are available when required. All of our aircraft are equipped to provide intensive care and critical care (ICU/CCU) services, including Advanced Life Support (ALS).

AMR Air Ambulance’s medical staff members consistently maintain current licenses that meet authoritative regulations. Air Medical Crew members are required to have BLS, ACLS, PALS, and TNATC or equivalent certification, along with Flight Physiology training and a minimum of five years critical care experience. Many of our Registered Nurses also hold advanced certifications in CCRN, CFRN, and CEN. Our air medical nurses and respiratory therapists have on average more than 20 years of patient care experience in their field.

Our neonatal specialty team members have a minimum of five years’ experience in neonatal intensive care units/transport and are certified in Neonatal Resuscitation Provider (NRP). Additionally, our team members hold specialty certifications such as certified neonatal pediatric transport (C-NPT) and Neonatal Pediatric Specialist (RRT-NPS).

Our neonatal specialty team works under the medical direction of neonatologists and pediatric cardiologists who are highly involved in the team’s training. The medical directors review every transport to ensure our charting and medical practices meet the quality and standards necessary for our smallest patients.

All of our permanent employees go through extensive background screening processes. Working with our Human Resources department, a bonded outside agency performs an extensive screening for all our applicants covering federal, state, and county criminal records, Patriot Act/OFAC/BXA/Terrorist list Search and education and employment verification. We also screen to identify any applicant the federal government has debarred from participating in a Medicare-funded enterprise.

We are CAMTS accredited and our commitment to quality care and safety is unsurpassed in the industry. Our multi-lingual communication center is available 24/7 for patient consultation or to obtain transport quotes.

Education Matters

Our ability to serve patients depends on the continued professional development of our world-class air medical crews and experienced support staff. Our staff have a collective 500 years of experience and education when it comes to treating patients.

To achieve our goals, AMR Air Ambulance provides continuous training and education along with programs that focus on career development and advancement. These programs meet and exceed the CAMTS requirements and include live and simulation training at world class medical facilities.

All new employees receive a thorough orientation that includes the fundamentals of our business: how to deliver superior patient and customer care, what is expected of our team members and how we work together safely and professionally. This is followed with continuing education opportunities suited to the employee's role and responsibilities.

International Travel Insurance

When traveling outside of the United States, it is a good idea to verify that your current insurance covers medical care in other countries. Medical care abroad can be expensive and require payment up front. Planning an international trip can be an exciting time but it would be good to research the level of medical care available where you are visiting. Most of this information can be found on the US Embassy website of that country.

If your insurance policy doesn’t cover you abroad, consider purchasing a short-term plan that would. There are travel agents and insurance companies that offer a supplemental plan to cover any medical costs incurred overseas. The State Department offers an in-depth list of some of those companies.

Medicare Coverage for an Air Ambulance

Air Ambulance transport may also be covered by Medicare under certain circumstances. The information below was taken from the Medicare website and is provided for informational purposes only, please visit medicare.gov or call 800.633.4227 to confirm your coverage.

Medicare Part B (Medical Insurance) covers emergency ground ambulance transportation when you need to be transported to a hospital, critical access hospital (CAH), or skilled nursing facility (SNF). Medicare helps pay for this transportation when you've had a sudden medical emergency, and your health is in serious danger because you can’t be safely transported by other means, like by car or taxi.

These are examples of when Medicare may cover emergency ambulance transportation:

  • You’re in shock, are unconscious, or are bleeding heavily.
  • You need skilled medical treatment during transportation.

Remember, these are only examples. Medicare coverage depends on the seriousness of your medical condition and whether you could’ve been safely transported by other means.

Medicare may also pay for emergency ambulance transportation in an airplane or helicopter if your health condition requires immediate and rapid ambulance transportation that ground transportation can’t provide, and one of these applies:

  • Your pickup location can’t be easily reached by ground transportation.
  • Long distances or other obstacles, like heavy traffic, could stop you from getting care quickly if you traveled by ground ambulance.

Medicare will only cover ambulance services (ground or air) to the nearest appropriate medical facility that’s able to give you the care you need.

In some cases, you may be able to get limited, medically necessary non-emergency ambulance transportation if all of these apply:

  • Such transportation is needed to obtain treatment or diagnoses your health condition.
  • The use of any other transportation method could endanger your health.
  • You have a written order from your doctor stating that ambulance transportation is necessary due to your medical condition.

Who's eligible?

All people with Part B are covered.

Your costs in Original Medicare

You pay 20% of the Medicare-approved amount, and the Part B deductible applies. All ambulance suppliers must the accept assignment. Medicare's payment may be different if you're transported by a CAH, or by an entity that's owned and operated by a CAH.

If you choose to be transported to a facility farther away, Medicare’s payment will be based on the charge to the closest appropriate facility. If no local facilities are able to give you the care you need, Medicare will pay for transportation to the nearest facility outside your local area that’s able to give you necessary care.